Information we collect
When you request a bank-transfer order or contact customer service, we collect the details needed to respond and fulfil the request.
- Name and email address
- Delivery address and country or region
- Products, quantities and order notes
- Messages sent to customer service
How we use it
We use order information to verify warehouse stock, calculate delivery costs, send payment instructions, fulfil the order and provide after-sales support.
Payments and sharing
This website does not collect or store card numbers. Amazon purchases are completed on Amazon. Bank-transfer instructions are provided only after an order request is reviewed.
Information may be shared with warehouses, carriers, payment providers or authorities only where needed to complete an order, prevent fraud or comply with law. We do not sell customer information.
Retention and your choices
Order records are retained only as long as reasonably required for fulfilment, accounting, disputes and legal obligations. To request access, correction or deletion where applicable, email shiftzhu@163.com with your order reference.