Email support
Email shiftzhu@163.com and include the product SKU or LOVETOY order reference. For delivery or damage questions, include the parcel tracking number and clear photos where relevant.
Protect your account
LOVETOY will never ask you to email a card number, password, verification code or online-banking credentials. Confirm that messages refer to your correct order reference before sending funds.
What to expect
We review warehouse availability and delivery costs before sending bank-transfer instructions. Orders using both US and Germany stock may require separate parcels and separate shipping totals.